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WHAT WE DO

FCR is the premier provider of outsourced live agent call center and business process solutions. All of our operations reside within the United States in the Pacific Northwest. We provide a wide range of outsourced contact center, business process and social networking solutions to industries that include the high tech, internet, e-retail services, telecom, healthcare, finance, travel, transportation, insurance and various sectors of the new economy. Our specialty is creatively working alongside our clients’ existing operations and support desks, helping to fill in sales, service and support gaps like phone, email, web chat, social media, and back office process.

Our mission and focus is to be the most respected and disruptive outsourcing partner in the industry. We strive to provide the highest possible quality at the lowest cost to our clients. To accomplish that we are building a new class of high quality, domestic based contact and business process outsourcing centers right here in the United States. With 6 contact centers across the state of Oregon, FCR operates facilities in the communities of Roseburg, Grants Pass, Coos Bay, Veneta, Eugene, and Independence. Our centers are filled with the most dedicated and creative colleagues who help take our client’s business to the next level.

WHY OUR APPROACH WORKS

We target extraordinary, cutting edge, and unique companies that are changing the way business works and who we believe are a match for our unique culture. FCR matches these programs with our highly motivated, collaborative operational and support teams to create what we refer to as “co-sourcing” environments, in which our clients, our colleagues and our communities are aligned towards a single common goal of building best in class outsource solutions. FCR currently supports more than 60 clients and employs over 1,600 colleagues. We are changing the face of the outsourcing industry one call, email, instant message, text, and video conference at a time.

FCR is looking for someone like you to join our team!

Great benefits, supportive leadership, and the best culture a workplace can provide. It may be time to join the most dynamic, diverse, and forward thinking company out there.