Case Studies

Take a read into some of the insights and learnings from FCR’s Operations, Reporting, and Client Analytics teams. Our case studies can improve your customer service, call center, and contact center operations. Contact us today to see how FCR can improve your customers’ experience.


FCR Case Study – CSAT: Improving Issue Resolution and Restoring Customer Smiles

Joe Goedereis
FCR continuously looks for ways to improve processes and Customer Satisfaction (CSAT) is at the forefront for many clients. Our Client Analytics Team partnered with the Operations Team, who manages a client that’s a leader in the gaming and technology...
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