Katheryn Carnahan has been leading the Operations team at FCR since 2009. Prior to joining FCR, she ran both large and small contact centers in the wireless, consumer product, and entertainment industries. Katheryn is passionate about creating a culture that brings out the very best in people and where people can have extraordinary customer interactions. Prior to FCR, Katheryn previously held leadership roles with US Celluar, Starbucks Coffee Company, CD Baby, and other customer-centric organizations. She likes camping, art, and spending time with family. Katheryn lives in Eugene with her daughter, a terrier, a pug, and eight chickens.
John Charley joined FCR in 2011, following many years of institutional investing and consulting. He currently oversees FCR’s financial processes, which includes: forecasting, budgeting, purchasing, and billing, among others. John strives to ensure both he and his accounting and payroll teams are a supportive influence with FCR’s colleagues and leadership so FCR can deliver a truly community-based effort to its clients. He has made the Pacific Northwest his home, living in many parts of Oregon and Washington. John enjoys hiking, rafting, and frequent visits to the Coast and Central Oregon.
Taylor Worth joined FCR in January of 2010 and leads FCR’s Sales and Marketing teams. He is a passionate business builder and connector of people who held his first call center job while in college. With a background that includes telecom and high tech, he is responsible for driving sales and marketing initiatives and ensuring growth through culturally aligned partnerships. Taylor strongly believes in the philosophy that the lifetime value of the customer is a two-way street. In his free time, you can find him backpacking in the mountains of the PNW, flying a single-engine Cessna, or trying to learn how to cook.
VP of IT
Paul Jariabek joined FCR as the VP of IT and Information Security Officer in 2015. Prior to FCR, Paul worked in the financial and healthcare technology industries. Along with leading the company’s technology function, he is responsible for guiding technical security for the benefit of FCR’s clients’ customers. Paul is an Angelino transplant who enjoys the Pacific Northwest’s nature and weather. He and his family frequently go camping, hiking, and love exploring their new home state.
Sonya joined FCR’s executive team in 2014. She is an experienced contact center and customer care operations professional with 14 years of senior leadership success in a variety of organizations and industries, in both B2B and B2C call centers, as well as in-house and outsourced operations. As the VP of Operations at FCR, Sonya is responsible for the strategic vision and operational performance of FCR’s Customer Support centers, as well as ensuring delivery of key performance objectives for all client programs. Sonya is an avid and accomplished golfer who has also competed at the professional level. She loves the beauty and weather of the Pacific Northwest and can be found outside golfing, biking or hiking.