Katheryn Carnahan has been leading the Operations team at FCR since 2009. Prior to joining FCR, she ran both large and small contact centers in the wireless, consumer product, and entertainment industries. Katheryn is passionate about creating a culture that brings out the very best in people and where people can have extraordinary customer interactions. Prior to FCR, Katheryn previously held leadership roles with US Celluar, Starbucks Coffee Company, CD Baby, and other customer-centric organizations. She likes camping, art, and spending time with family. Katheryn lives in Eugene with her daughter, a terrier, a pug, and eight chickens.
John Charley joined FCR in 2011, following many years of institutional investing and consulting. He currently oversees FCR’s financial processes, which includes: forecasting, budgeting, purchasing, and billing, among others. John strives to ensure both he and his accounting and payroll teams are a supportive influence with FCR’s colleagues and leadership so FCR can deliver a truly community-based effort to its clients. He has made the Pacific Northwest his home, living in many parts of Oregon and Washington. John enjoys hiking, rafting, and frequent visits to the Coast and Central Oregon.
Taylor Worth joined FCR in January of 2010 and leads FCR’s Sales and Marketing teams. He is a passionate business builder and connector of people who held his first call center job while in college. With a background that includes telecom and high tech, he is responsible for driving sales and marketing initiatives and ensuring growth through culturally aligned partnerships. Taylor strongly believes in the philosophy that the lifetime value of the customer is a two-way street. In his free time, you can find him backpacking in the mountains of the PNW, flying a single-engine Cessna, or trying to learn how to cook.
Ruth McCullen joined FCR as the Director of Client Analytics in July of 2016. She has a wide range of experience working for large and small companies and industries that includes contact centers, business analysis, consulting, and sales. Prior to FCR, she worked as a Senior Operations Manager in the Contact Center and Fraud Identity Team for Capital One. She earned her Bachelor’s degree in Business from Phoenix University and is currently completing her Master of Business Administration in HR Management at George Fox University. Originally from Virginia, Ruth now makes her home in Eugene, OR.