FCR Client Webinar: Text – The Next Big Channel

Share this article:

FCR recently conducted a webinar for our clients to discuss an emerging new channel in customer service – Text/SMS support. We welcomed three technology vendors – Teckst, LiveHelpNow, and OneReach – to present at a recent webinar and provide insights into this new and emerging avenue of customer service. We hope you enjoy the presentations and the Q&A session at the end.

3 Comments. Leave new

You, Machines, and the Future of Customer Service
06/08/2016 11:39 am

[…] doing some research for a client webinar on text messaging as a support channel, we found some compelling reasons as to why these new channels are taking root […]

Reply
5 Technologies To Jump Start Your Customer Service
10/11/2016 1:08 pm

[…] you’re looking for the next big support channel to connect with your customer on, SMS (text) deserves your consideration. OneReach offers a great […]

Reply
5 Technologies To Jump Start Your Customer Service - Customer Service Life
10/19/2016 7:26 pm

[…] you’re looking for the next big support channel to connect with your customer on, SMS (text) deserves your consideration. OneReach offers a great […]

Reply

Tell Us What You Think