FCR Client Webinar: Text – The Next Big Channel

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FCR recently conducted a webinar for our clients to discuss an emerging new channel in customer service – Text/SMS support. We welcomed three technology vendors – Teckst, LiveHelpNow, and OneReach – to present at a recent webinar and provide insights into this new and emerging avenue of customer service. We hope you enjoy the presentations and the Q&A session at the end.

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You, Machines, and the Future of Customer Service
06/08/2016 11:39 am

[…] doing some research for a client webinar on text messaging as a support channel, we found some compelling reasons as to why these new channels are taking root […]

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5 Technologies To Jump Start Your Customer Service
10/11/2016 1:08 pm

[…] you’re looking for the next big support channel to connect with your customer on, SMS (text) deserves your consideration. OneReach offers a great […]

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5 Technologies To Jump Start Your Customer Service - Customer Service Life
10/19/2016 7:26 pm

[…] you’re looking for the next big support channel to connect with your customer on, SMS (text) deserves your consideration. OneReach offers a great […]

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