Finding Our Way in Customer Service
One of my sons recently had his preschool graduation. During the program, they asked the children what they want to be when they grow up. There were a variety of answers. A number of kids said they wanted to be divers. My son said he wanted to be an “engineer that makes stuff.” I thought that was a great answer.
I wasn’t shocked to find that none of the kids mentioned they wanted to work in customer service. Few people actually aspire to such a profession but so many of us end up here. Why? Sometime ago, I polled my colleagues at FCR and found that they valued connecting with people and helping them solve problems.
In customer service we really do have an opportunity to serve and to make a difference in the lives of others. I recently shared my story on Relate by Zendesk about finding my own calling in customer service. Check it out and share your own story in the comments below.
Head of Quality
Jeremy Watkin is the Head of Quality at FCR. He has more than 15 years of experience as a customer service professional. He is also the co-founder and regular contributor on Communicate Better Blog. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.