Take a view and listen into the insights and learnings from FCR’s Leadership and Technology teams. Find out how FCR can help improve your customer service.


FCR Solutions Spotlight: 5 Tips For Using Zendesk Better

Joe Goedereis
Jeremy Watkin, Head of Quality for FCR, and Travis Wild, Project Manager for FCR, sat down together to discuss how you can use Zendesk better in your Customer Service operations. They provide 5 tips to help improve the way you use...
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FCR Solutions Spotlight: Nanorep

Joe Goedereis
Recently Travis Wild, Project Manager for FCR, and Jeremy Watkin, FCR’s Head of Quality, sat down with Chanan Friedman, Director of Business Solutions for Nanorep, to discuss their digital self-service solutions for customer service. Take a view and find out...
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FCR Client Webinar: Text – The Next Big Channel

Joe Goedereis
FCR recently conducted a webinar for our clients to discuss an emerging new channel in customer service – Text/SMS support. We welcomed three technology vendors – Teckst, LiveHelpNow, and OneReach – to present at a recent webinar and provide insights into...
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