Take a view and listen into the insights and learnings from FCR’s Leadership and Technology teams. Find out how FCR can help improve your customer service.


FCR Solutions Spotlight – Reducing Your Customer Contact Rate

In a fast-growing company where customer contact volume is increasing at a similar clip to the customer base, there’s no shortage of hard work to be done. But is adding more people to the support team really the only strategy...
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FCR Solutions Spotlight: Foreign Language Translation Strategies

This FCR Solutions Spotlight webinar from Jeremy Watkin of FCR highlights strategies used to handle the task of translating different foreign languages to English within a call center, along with the pros and cons of each. Take a view and...
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FCR Solutions Spotlight: 3 Tools To Improve Your Customer Service Operations

This FCR Solutions Spotlight from Jeremy Watkin of FCR highlights 3 tools that are currently on the market and that can equip your agents to provide better customer service. In this brief video, Jeremy covers products like Screenmeet, Fullstory, and...
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FCR Solutions Spotlight: 5 Tips For Using Zendesk Better

Joe Goedereis
Jeremy Watkin, Head of Quality for FCR, and Travis Wild, Project Manager for FCR, sat down together to discuss how you can use Zendesk better in your Customer Service operations. They provide 5 tips to help improve the way you use...
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FCR Solutions Spotlight: Nanorep

Joe Goedereis
Recently Travis Wild, Project Manager for FCR, and Jeremy Watkin, FCR’s Head of Quality, sat down with Chanan Friedman, Director of Business Solutions for Nanorep, to discuss their digital self-service solutions for customer service. Take a view and find out...
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FCR Client Webinar: Text – The Next Big Channel

Joe Goedereis
FCR recently conducted a webinar for our clients to discuss an emerging new channel in customer service – Text/SMS support. We welcomed three technology vendors – Teckst, LiveHelpNow, and OneReach – to present at a recent webinar and provide insights into...
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