Amazing Business Radio with Shep Hyken
I was recently honored to join him on his show, Amazing Business Radio, to discuss customer service. We talked about a variety of topics including some keys to building a voice of customer program in your contact center. We also discussed key “stop words” to avoid saying to customers at all cost. We wrapped up the conversation by talking by discussing some interesting trends in customer service technology.
Click the link below to listen to the conversation in its entirety. Be sure to subscribe to his show to hear many other great interviews from customer service and experience experts. Also, Shep and I will both be speaking at the 2017 ICMI Contact Center Expo and Conference in Orlando, Florida on May 22-25. Drop me a line if you’ll be there as well.
Head of Quality
Jeremy Watkin is the Head of Quality at FCR. He has more than 15 years of experience as a customer service professional. He is also the co-founder and regular contributor on Communicate Better Blog. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.