Bringing Opportunities To Our Colleagues and Communities
In fact, if thought out properly, the ideas can build on each other and even snowball over time. FCR is a good example of that.
FCR has always been about the underdog, the little guy, or simply those people and places that have been forgotten – maybe cast aside for some other more popular or trendy location. We’ve rarely chased trends, preferring instead to set them.
Back in 2005, when John and I started the company, we were just trying to fill a niche need we had targeted in the outsourcing space, focusing around supporting high tech companies out of our Roseburg, OR call center. The programs we were building were, well, different. They were smaller, more complex, more unique. They were not easily categorized or oftentimes even explained. It required patience and flexibility to build them, but they were always fascinating and interesting to us as well engaging and rewarding for our colleagues, which was important to us. We wanted to bring work to our towns that gave people careers and meaning to their lives, rather than just yet another job.
I personally wasn’t sure we would ever grow to over 100 folks, but that was fine with me as long as we stuck to our core values and built a strong reputation in the industry.
Fast forward 14 years and FCR is now a rapidly growing, global BPO company with over 2,200 colleagues across 7 locations in Oregon, 2 in Montana, 1 in Poland, and 1 in Mexico with more exciting growth and expansion coming very soon. We even expect to hire another 800 or so colleagues just this year alone!
FCR has never been a company that chases the latest fad, location or tool. Instead, our business revolves around a simple philosophy: find those under-appreciated/undiscovered places where there is a lack of real opportunity and then bring that opportunity there in a big way.
We try not to overthink things. Go to towns where the need for careers is real, then marry that concept with work people can be proud of, helping them build their careers or even just get started in the workforce.
In the end the results speak for themselves.
Matthew Achak is the CEO and Co-Founder of FCR. His role within FCR involves actively managing all company wide sales, marketing, business development, social media, public relations, client facing communications, and ongoing program growth. Founded in 2005 in Roseburg, OR , FCR is the most respected outsource provider in the industry.