FCR OPERATIONS & SALES TEAM

Matt Eide
Senior Director of HR
Eugene

Bobby Herrera
Senior Director of Operations
Veneta

Scott Fessler-web

Scott Fessler
Senior Director of Operations
Grants Pass

Dan Passadore
Director of WFM & Reporting
Eugene

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Jake Rolfe
Director of IT
Eugene

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Jeremy Watkin
Director of Customer Experience
Eugene

Brent Owen
Site Director
Veneta

Brian Leeson
Site Director
Roseburg

Dawna Blocher
Site Director
Great Falls

Krystina Burns
Site Director
Coos Bay

Stephanie Marshall
Site Director
Butte

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Ken Averett
Director of Facilities
Roseburg

Michael Bonner

Michael Bonner
Director of Leadership Development
Eugene

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Joe Goedereis
Social Media & Marketing Manager
Roseburg

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Christina Brack
Project Manager
Eugene

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Travis Wild
Project Specialist
Roseburg

David DeRienzo
Client Training Manager
Eugene

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Accacia Nepote
Program Manager
Independence

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Amy Holdsclaw
Program Manager
Roseburg

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Andrew Haley
Program Manager
Coos Bay

Andrew Rose
Program Manager
Great Falls

Carrie Reeds
Program Manager
Coos Bay

Carrie-Shepherd

Carrie Shepherd
Program Manager
Veneta

Chelsea Nordendahl
Program Manager
Veneta

Cindy-Guerra-web

Cindy Guerra
Program Manager
Roseburg

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Damon Zeliff
Program Manager
Roseburg

Dan Kinney
Program Manager
Great Falls

Daniel Rodrigues
Program Manager
Independence

Danielle-Cromwell

Danielle Cromwell
Operations Manager
Veneta

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Diane Burks
Program Manager
Roseburg

Dustin Valentine
Program Manager
Grants Pass

Haley Wagner
Program Manager
Roseburg

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Heather Hudson
Program Manager
Roseburg

Jason Ellingson
Program Manager
Coos Bay

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Jessica Perez
Program Manager
Independence

Joe Ortega
Program Manager
Coos Bay

Jeremy Doze
Program Manager
Coos Bay

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Kayle Price
Program Manager
Veneta

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Kenneth Vibert
Program Manager
Grants Pass

Kristin Chiamulera
Program Manager
Butte

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Laura Daniel
Program Manager
Roseburg

Liana Jensen
Program Manager
Great Falls

Lisa Miller
Program Manager
Great Falls

Nicholas Veith
Program Manager
Veneta

Rachel-Perry

Rachel Perry
Program Manager
Roseburg

Rebecca-Herrera

Rebecca Herrera
Program Manager
Veneta

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Ron Kleiniec
Program Manager
Great Falls

Ryan Binder
Program Manager
Grants Pass

Season-Warren

Season Warren
Program Manager
Coos Bay

Shawny Belcher
Program Manager
Grants Pass

Scott Parsons
Program Manager
Grants Pass

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Sheeya Worth
Program Manager
Independence

Troy Green
Program Manager
Coos Bay

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Jeff Dreisinger
Growth Director
Seattle

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Blake Martin
Growth Manager
Seattle

Jack Lane
Growth Manager
Seattle

Kelsey Moburg
Growth Manager
Seattle

Lynette Herlan

Lynette Herlan
Controller
Roseburg

FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. Our mission is to provide innovative support for innovative companies.

Headquartered in Eugene, Oregon, with domestic contact center facilities in Oregon and Montana, and international locations in Mexico and Poland, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 70 clients and employs over 2,200 colleagues. We are changing the face of the outsourcing industry – one call, email, instant message, text, and video conference at a time.

© 2019 First Call Resolution, LLC, dba FCR All Rights Reserved.