Great benefits,supportive leadership, and the best culture
What’s It Like At FCR?Have you ever had to call or email a well-known company’s Customer Service or Technical Support department? Chances are you have spoken to or interacted with someone from FCR. That’s what we do. FCR provides high-quality customer service and technical support for some of the best companies in the world and their customers.
Our Core Values
At FCR, we must create a workplace environment that fosters fairness, respect, and opportunity for personal and professional growth.
From the top of our leadership to the front-line colleague, we will always conduct business with honesty and integrity.
Our clients, our colleagues, and our vendors will always be treated with the utmost respect.
Our colleagues are the key to our success and the foundation of our company.
We believe in being completely open, honest, and fully transparent in all of our actions with our clients, colleagues, and community.
We are passionate about collaborating with our clients to deliver best-in-class and cutting-edge solutions.
We will communicate in an honest, straightforward manner, and will always be accountable for our actions.
We will strive to be a leader in the outsourcing field.
We will build loyalty across all levels by conducting business in the spirit of partnership with our clients, colleagues, vendors, and shareholders alike.
One team, a world of opportunity.
Are you looking for a way to make a difference? Do you have a passion for
service? We offer employees a chance to build a career while working with some
of the hottest, fastest-growing brands in the market. What are you waiting for?
Our people are the driving force behind our success, and without them, FCR could not achieve the phenomenal growth we have seen every year. We hire intelligent, hard-working, and dedicated people who like to learn, are creative and take customer service to a whole new level. We work hard, but we also play hard and want to have fun. If you’re going to spend eight or more hours at a place of work, it might as well be fun, right?
Our culture is all about the empowerment of the individual. We believe every colleague has hopes and dreams which need to be honored and celebrated. We also believe that all of our colleagues deserve good wages and full healthcare benefits. Finally, we find a healthy and happy work environment is essential for our colleagues to do exceptional work, and we strive to create that environment with every decision we make
Unlike many outsourcers who ship jobs overseas or build massive call centers in large cities, FCR has created a paradigm shift in the outsourcing industry. We focus on building centers in smaller and more rural communities to have a more positive impact and a closer relationship with the people, businesses, and organizations that support each of our locations. Our strategy is to keep our call centers in smaller “pod-sized” facilities so that we can keep business on a personal level with both our clients and our colleagues.
- Paid Time Off
- Healthcare, Dental, and Vision Insurance
- Employee Life Insurance
- Short-Term & Long-Term Disability
- Employee Referral Program
- Work From Home
- Employee Discount Program
Wistia video scripts
"Take a chance, come work for FCR. Say yes to awesome."Brian Leeson
"I fell in love with the culture at FCR. It’s a place where they allow us as leaders to really treat people like human beings."Damon Zeliff
"I try every day to solve people’s problems so I can put a smile back on their face. It’s very much a problem-solving job, and I love that aspect of it."Patricia B.
Join Our Team
We’re looking for customer experience rock stars. Humans who possess super powers like compassion, initiative and dedication. If you want to work for some of the most creative, customer-focused brands on the planet, then join us!