Case Studies

Take a read into some of the insights and learnings from FCR’s Operations, Reporting, and Client Analytics teams. Our case studies can improve your customer service, call center, and contact center operations. Contact us today to see how FCR can improve your customers’ experience.


8 Messaging Myths Debunked

Messaging platforms like SMS, Facebook Messenger, Apple Business Chat, and WhatsApp (among many others) are our go-to preference for interacting with our friends and family every day. Savvy brands are quickly realizing that embracing these platforms is critical to meeting...
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FCR Case Study – Should You Build Or Outsource Your Customer Service Operations?

In our latest Case Study, we’ll look at the cost-benefit analysis of building your own customer service operations versus outsourcing those functions of your business. We’ll take a closer look at the cost breakdown of building and maintaining your customer service...
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FCR Case Study – CSAT: Improving Issue Resolution and Restoring Customer Smiles

FCR continuously looks for ways to improve processes and Customer Satisfaction (CSAT) is at the forefront for many clients. Our Client Analytics Team partnered with the Operations Team, who manages a client that’s a leader in the gaming and technology...
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