Category Archive for "Webinars & Insights"

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FCR Solutions Spotlight: Nanorep

Share this article: Recently Travis Wild, Project Manager for FCR, and Jeremy Watkin, FCR’s Head of Quality, sat down with Chanan Friedman, Director of Business Solutions for Nanorep, to discuss their digital self-service solutions for customer service. Take a view...
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FCR Client Webinar: Text – The Next Big Channel

FCR recently conducted a webinar for our clients to discuss an emerging new channel in customer service – Text/SMS support. We welcomed three technology vendors – Teckst, LiveHelpNow, and OneReach – to present at a recent webinar and provide insights into…

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