Our culture  is all about empowerment of the individual. We believe each and every colleague has hopes and dreams which need to be honored and celebrated. We also believe that all of our colleagues deserve good wages and full healthcare benefits. Finally, we believe a healthy and happy work environment is essential for our colleagues to truly do exceptional work, and we strive to create that environment with every decision we make.

At FCR we truly believe the most important asset to our company is our people. Their commitment and dedication is what truly sets us apart from the rest of the crowd in the outsourcing industry. Our philosophy holds that to build a smart company you must first take care of those who are responsible for making it successful – your people. When we take care of our colleagues they are committed to providing exceptional service and support to our clients and partners. FCR’s success is directly tied to the happiness and satisfaction of its colleagues. By investing in our colleagues through things like better wages and health benefits we create the ideal environment that comes full circle. When we provide the best possible service, our clients grow, and when our clients grow FCR prospers, and our colleagues benefit from that prosperity as well.

These are not just hollow philosophical words on how we envision a smart company to be. We back up those words and our philosophy with action. We routinely poll our employees to keep a constant pulse on their feelings so we can judge how we are doing as a company to provide the best possible working environment. If something is broken or not working right, we look to them to tell us how we can fix it or make it better, and then we do it. We have created and cultivated an environment that allows for a free exchange of ideas and input from every level. Our leadership team operates from a mindset of servicing our colleagues, and they are constantly thinking of ways to make their working environment and ultimately their lives better.

 We are not your father’s “buttoned up, crew cut, suit and tie wearing” call center here at FCR. We don’t fit the mold, we break it and re-define it. We don’t play by the old rules, we push our boundaries and re-write the rule book. We don’t ever say, “we can’t do that,” but instead ask, “how can we make that work?”

 FCR fosters a culture of open and honest feedback to constantly evolve and improve our processes. Our performance management style stresses coaching and improving behaviors while promoting colleague growth, development, and promotion from within. Our Leadership team is the champion of promoting that culture and strives to balance the needs of our clients and our colleagues with every decision made. We expect those in a position of leadership to live our culture and to be an example to the colleagues they lead. Our people are not widgets, and they are more than statistics. They are all unique individuals who play a vital role to the success of our business.

Our unique culture has been recognized by our colleagues and the Oregonian as a Top Workplace for 4 consecutive years. We are very proud of this achievement and continue to make improvements every day to maintain a fun and friendly working atmosphere.