Why We Are Different
FCR is the premier provider of outsourced live agent call center and business process solutions. We provide a wide range of outsourced contact centers, business processes, and social networking solutions to industries that include high-tech, internet, e-retail services, telecom, healthcare, finance, travel, transportation, insurance, and various new economy sectors.
Our mission is to provide innovative support for innovative companies. We strive to provide the highest possible quality at the lowest cost to our clients. To accomplish that, we are building a new class of high-quality, domestic-based contact and business process outsourcing centers right here in the United States. With seven contact centers across the states of Oregon and Montana, FCR operates facilities in Roseburg, Grants Pass, Coos Bay, Veneta, Eugene, Independence, Oregon, and Great Falls and Butte, Montana. Our centers are filled with dedicated and creative colleagues who help take our client’s business to the next level.
FCR currently supports more than 80 clients and employs over 3,000 colleagues. We are changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time.
Our Core Values are the heart of FCR’s success. They define us for who we are as a company and help determine the direction and decisions we make for our clients, our colleagues, and our vendors. For our clients, those values ensure that we deliver what we promise to them. Treating our colleagues with honesty and fairness earns us the respect required to execute our operations with the highest quality and efficiency. Our values are why we have been named a Top Workplace in Oregon by our colleagues for four consecutive years. Our collaborative and transparent approach to vendor relations makes doing business with FCR a smooth and easy process.