Our culture is all about the empowerment of the individual. We believe every colleague has hopes and dreams which need to be honored and celebrated. We also believe that all of our colleagues deserve good wages and full healthcare benefits. Finally, we believe a healthy and happy work environment is essential for our colleagues to do exceptional work, and we strive to create that environment with every decision we make.

At FCR, we genuinely believe the most critical asset to our company is our people. Their commitment and dedication truly set us apart from the rest of the crowd in the outsourcing industry. Our philosophy holds that to build a smart company, you must first take care of those responsible for making it successful – your people. When we take care of our colleagues, they are committed to providing exceptional service and support to our clients and partners. FCR’s success is directly tied to the happiness and satisfaction of its colleagues. We create the ideal environment that comes full circle by investing in our colleagues through better wages and health benefits. When we provide the best possible service, our clients grow, and when our clients succeed, FCR prospers, and our colleagues benefit from that prosperity as well.

These are not just hollow philosophical words on how we envision a smart company to be. We back up those words and our philosophy with action. We routinely poll our employees to keep a constant pulse on their feelings to judge how we are doing as a company to provide the best possible working environment. If something is broken or not working right, we look to them to tell us how we can fix it or make it better, and then we do it. We have created and cultivated an environment that allows for a free exchange of ideas and input from every level. Our leadership team operates from a mindset of servicing our colleagues, and they are constantly thinking of ways to make their working environment and, ultimately, their lives better.

 We are not your father’s “buttoned-up, crew cut, suit and tie wearing” call center here at FCR. We don’t fit the mold. We break it and re-define it. We don’t play by the old rules. We push our boundaries and re-write the rule book. We don’t ever say, “we can’t do that,” but instead ask, “how can we make that work?”

 FCR fosters a culture of open and honest feedback to evolve and improve our processes constantly. Our performance management style stresses coaching and improving behaviors while promoting colleague growth, development, and promotion from within. Our Leadership team is the champion of promoting that culture and strives to balance the needs of our clients and our colleagues with every decision made. We expect those in a position of leadership to live our culture and to be an example to the colleagues they lead. Our people are not widgets, and they are more than statistics. They are all unique individuals who play a vital role in the success of our business.

Our colleagues and the Oregonian have recognized our unique culture as a Top Workplace for four consecutive years. We are very proud of this achievement and continue to improve every day to maintain a fun and friendly working atmosphere.