Why We Are Different
FCR is the premier provider of outsourced live agent call center and business process solutions. We provide a wide range of outsourced contact center, business process and social networking solutions to industries that include the high tech, internet, e-retail services, telecom, healthcare, finance, travel, transportation, insurance and various sectors of the new economy.
Our mission is to provide innovative support for innovative companies. We strive to provide the highest possible quality at the lowest cost to our clients. To accomplish that we are building a new class of high quality, domestic based contact and business process outsourcing centers right here in the United States. With 10 contact centers across the state of Oregon, FCR operates facilities in the communities of Roseburg, Grants Pass, Coos Bay, Veneta, Eugene, and Independence, Oregon, as well as in Great Falls and Butte, Montana. Our centers are filled with the most dedicated and creative colleagues who help take our client’s business to the next level.
FCR currently supports more than 70 clients and employs over 2,200 colleagues. We are changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time.
Our Core Values are the heart of FCR’s success. They define us for who we are as a company and help determine the direction and decisions we make for our clients, our colleagues, and our vendors. For our clients those values ensure that we deliver what we promise to them. Treating our colleagues with honesty and fairness earns us the respect required to execute our operations with the highest quality and efficiency. Our values are the reason why we have been named a Top Workplace in Oregon by our own colleagues for 4 consecutive years. Our collaborative and transparent approach to vendor relations makes doing business with FCR a smooth and easy process.