FCR 10 Years Later

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How Things Have Changed. FCR Circa 2008

How Things Have Changed. FCR Circa 2008

Hello FCR!!!!

It’s hard to believe it has been 10 years now since John and I first started this company. I still vividly remember sitting down with him in an office in Roseburg, laying out out our respective visions for who we would be as well as the core values around which we wished to build FCR.

Back then, we were known as ComSpan Call Center Services and our first call center was located in a tiny office above a tapas restaurant in downtown Roseburg, I am not sure we even had air conditioning.

The floors were crooked, the furniture didn’t match, we had a poor floor layout and we even lacked a proper conference room.

True story: In order to present a more polished picture of FCR, we somehow convinced the local Honda dealership across the street to lend us their conference room when Nintendo came down for a site visit in 2006. I hope to never have to leverage a used car dealership for a major client meeting again.

The first workspaces of FCR (then called First Call Resolution), circa 2005.

The first workspaces of FCR (then called First Call Resolution), circa 2005.

What we lacked in infrastructure, however, we more than made up for in grit and vision.

Our goal was always to humanize the outsourcing space and to build a smart, successful, US based company. We wanted to put our colleagues and communities first, creating solutions for our clients that were at a much higher level of quality than our competitors. We wanted to be the provider that others chased, not vice versa.

My personal philosophy around FCR’s business has always been to make competitors consistently react to us. I wanted them to see us in their rearview mirror and to understand that we wanted to change the industry.

FCR was one of the first providers to truly focus on the startup and disruptor space. We saw the excitement and possibilities around these companies and the products and services they were building.

We also embraced the idea of finding respected companies to support who made products and services that we believed in and cultures that matched our own. This was important to us.

We were also one of the only outsourcers to provide medical, dental, life, vision, paid sick leave, vacation time, annual raises, upward mobility, and a host of other benefits, including the simple idea that people should have a nice place to work.

We wanted this work to be viewed as a career for our colleagues, not just a job. I believe that we have succeeded in that. I hope you all do as well.

Finally, I wanted to take this time to thank each and every one of you for all of your hard work in helping to build FCR into what it is today for the past 10 years. You have all played a major part in this and we couldn’t have done it without you.

It is amazing to think that we are almost 1,300 colleagues today and growing!

Thank you again for everything you do. I look forward to seeing you all at the next site visit, cultural session and holiday party.

Here’s to the next decade!

– Matthew Achak

Matthew Achak President & Co-founder FCR

Matthew Achak
President & Co-founder

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