FCR Adds New Talent To Operations
FOR IMMEDIATE RELEASE
EUGENE, OR – May 1, 2019
FCR, the premier provider of outsourced live agent call center and business process solutions, announced the recent hiring of Michael Bonner and Brent Owen to key positions within the company.
Michael Bonner was hired as FCR’s new Director of Leadership Development. Originally from Indiana, Bonner relocated to Oregon in 2005. Prior to joining FCR he worked as a Corporate Trainer for Ferguson Enterprises and as a New Hire Training Manager for Capital One, working in their Fraud and Merchant Disputes Banking Operations. Bonner received his Bachelor of Science degree in Education from Indiana State University.
“We are really excited to have Michael join FCR. He brings over 25 years of experience in education, training, and relationship development,” said Ruth McCullen, COO for FCR. She added, “Michael has an extensive and wide-ranging background, working for publicly and privately-held companies, as well as non-profit organizations, and we feel his extensive experience will be of great benefit to FCR.”
Brent Owen was recently hired as the new Site Director for FCR’s contact center in Veneta, Oregon. A native of Oregon, Mr. Owen was raised in the Portland area and recently relocated from Los Angeles. Prior to joining FCR he worked as a Fraud Manager for Nordstrom Card Services and Capital One, and as an Operations Manager for HSBC Card Services. Owen received his Bachelor of Science degree in Finance and Marketing from the University of Oregon.
“We are very happy to have Brent join FCR. He brings over 17 years of experience in the call center industry and is focused on providing outstanding customer service to our clients,” said McCullen. She added, “Brent is passionate about creating a fun, dynamic, and successful work environment, and he believes strongly in colleague engagement and development – all of the characteristics we look for in our leadership team.”
Headquartered in Eugene, Oregon, with US contact center facilities in Oregon and Montana, and international locations in Poland, and Mexico, FCR has built a new class of high-quality contact center and business process outsourcing solutions. The company provides a wide range of outsourced call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 70 clients and employs over 2,200 colleagues across seven contact center facilities. FCR is changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information.