FCR Announces Addition of Chester Kuzia as the Director of Workforce Management

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EUGENE, Ore., April 21st, 2020 – FCR, the premier provider of customer experience and business process solutions, announced the recent addition of Chester Kuzia to the company’s Operations team. Kuzia will serve as the Director of Workforce Management and will work from the company’s corporate headquarters in Eugene, OR.

Chester Kuzia

Chester Kuzia

“We are excited to welcome Chester to our Workforce Management team,” said Jennifer Clark, Vice President of Technology and Security. She added, ”Chester brings over 20 years of call center operations experience with a focus on workforce management and planning. He has a passion for delivering valuable operational data to increase efficiencies and reduce costs for our clients. We’re looking forward to Chester using his experience and leadership skills to enhance FCR’s capabilities in workforce management and planning.”

Before joining FCR, he worked for twelve years for Web.com as the Director of Sales Operations and Workforce Management. His responsibilities included the management Workforce Planning within the Sales and Customer Support organization for the US and Canada. Kuzia also worked in call center operations for American Express and Sears. He earned a Bachelor of Science degree in Management from Florida State University and a Master of Business Administration degree from the University of North Florida. Mr. Kuzia is originally from Jacksonville, Florida, and will be relocating to Eugene, OR with his wife, Laura.

About FCR

Headquartered in Eugene, Oregon, with domestic customer experience centers across the US as well as international locations in Mexico and Poland, FCR has built a new class of high-quality customer experience and business process outsourcing solutions. The company provides a wide range of omnichannel customer experience and business process solutions to industries that include high tech, startups, e-commerce, gaming, healthcare, retail, travel and hospitality, and various sectors of the digitally enabled economy. Founded in 2005, FCR currently supports more than 80 clients and employs over 2,000 colleagues across nine customer experience centers in the United States in the states of Oregon and Montana. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information.