FCR Announces Expansion to Helena, Montana
The Company Will Offer 200 New Work from Home Jobs in The Next Two Months
“As FCR continues to grow and expand its operations, we feel that Helena presents the best possible new call center location for our company,” said FCR President and Founder, Matthew Achak. He continued, “Helena fits perfectly into our business model. It is a mid-sized community with a high quality of life, filled with people with long ties to the community, and who have a great work ethic. It’s a community that needs good jobs, and we think we can offer that and more.”
“We are excited to bring new jobs and interesting work to the community of Helena,” said FCR Chief Operating Office, Katheryn Carnahan. “We offer our colleagues the opportunity to build lasting careers that utilize each individual’s unique talents. Our colleagues are the most important part of the equation that allows us to accomplish that goal,” she continued. “Similar to our centers in Great Falls and Butte, we are confident that Helena will provide us with the talent-rich environment we have been searching for. We can’t wait to get started.”
As the country tackles the challenges of the Coronavirus pandemic, FCR has been able to pivot to a Work from Home business model, preserving nearly every job during a challenging economic period, and continues to grow. FCR will immediately offer Work from Home positions for up to 200 Customer Service Representative positions in the Helena, MT area over the next two months. The new jobs include more than 20 leadership positions in addition to the entry-level positions. The company is currently recruiting to support two of its largest clients – one of the largest companies in the video gaming industry, and one of the most popular companies home fitness. FCR hopes to add up to 350 jobs in the Helena, MT area and expects to open its physical call center in 2021.
Headquartered in Eugene, Oregon, with domestic customer experience centers across the U.S. as well as international locations in Mexico and Poland, FCR has built a new class of high-quality customer experience and business process outsourcing solutions. The company provides a wide range of omnichannel customer experience and business process solutions to industries that include high tech, startups, e-commerce, gaming, healthcare, retail, travel and hospitality, and various sectors of the digitally enabled economy. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs approximately 2,000 colleagues across nine customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information.
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