FCR Announces Expansion to Laramie, Wyoming

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The Company Will Offer New Work from Home Jobs in 2020

EUGENE, Ore., October 15, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today it would begin offering career opportunities in Laramie, Wyoming. The move will bring up to 200 new Work from Home customer service jobs to the region.

Matthew Achak President, FCR

Matthew Achak
President, FCR

“As FCR continues to grow and expand our business, we feel that Laramie presents a great opportunity for us to bring new jobs to the area,” said FCR President and Founder, Matthew Achak. He continued, “Laramie fits into our business model of providing customer service and technical support jobs to smaller and mid-sized communities. These smaller communities are searching for ways to expand and diversify their economies and new ways to enter the tech and service sectors. Laramie is a place that is full of hard-working people who are looking for lasting careers and real career advancement. We know FCR can offer that and so much more.”


Katheryn Carnahan COO, FCR

Katheryn Carnahan

“We are excited to bring new jobs and interesting work to the community of Laramie,” said FCR Chief Operating Officer, Katheryn Carnahan. “We offer our colleagues the opportunity to build lasting careers that utilize everyone’s unique talents. Our colleagues are a vital part of the equation that allows us to accomplish that goal.” She continued, “Laramie is very similar to other communities we currently operate in Oregon, Montana, Idaho, and Michigan. We are confident this area will provide us with great employees who will provide our clients with fantastic service. We can’t wait to get started.”

“We are impressed with FCR’s business model, client base, and its commitment to small towns. Moreover, the company’s culture will be a good fit for our community,” said Brand Enzi, President, and CEO of the Laramie Chamber Business Alliance.

As the country tackles safety and economic concerns from the Coronavirus pandemic challenges, FCR has pivoted to a Work from Home business model. In the process, they have preserved nearly every job during a challenging economic period, and the company continues to grow. FCR will immediately offer Work from Home positions for up to 200 Customer Service Representative positions in the Laramie area. The new jobs include leadership positions in addition to the entry-level positions. The company is currently recruiting to support two of its largest clients who are expanding their business.

To be considered for a position, candidates will need a high-speed internet connection from their home. However, FCR will provide all the necessary computer and telephone equipment. Those interested in learning more about FCR or who wish to apply for a position can do so at the company’s Careers website, careers.gofcr.com.


About FCR
Headquartered in Eugene, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico and Poland, FCR has built a new class of high-quality customer experience and business process outsourcing solutions. The company provides a wide range of omnichannel customer experience and business process solutions to industries that include high tech, startups, e-commerce, gaming, healthcare, retail, travel and hospitality, and various economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs over 2,700 colleagues across nine customer experience centers. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information.