FCR Announces Expansion to Wyoming

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The Company Will Offer New Work from Home Jobs in 2020.

EUGENE, Ore., October 14, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today it would expand its operations to Casper, Wyoming. The move will bring up to 200 new jobs to the region.

Matthew Achak President, FCR

Matthew Achak
President, FCR

“As FCR continues to grow and expand our business, we feel that Casper presents a unique opportunity,” said FCR President and Founder, Matthew Achak. He continued, “Casper fits perfectly into our business model of offering customer service and technical support jobs in a Work from Home environment to smaller and mid-sized communities. We know Casper is full of hard-working people who have long ties to the area. It’s a community that needs good jobs with opportunities for real career advancement. We think we can offer that and more, and we are confident we will be successful in finding the talent we are looking for in Casper.”

 

Katheryn Carnahan COO, FCR

Katheryn Carnahan
COO, FCR

“We are excited to bring new jobs and interesting work to the community of Casper,” said FCR Chief Operating Officer, Katheryn Carnahan. “We offer our colleagues the opportunity to build lasting careers that utilize everyone’s unique talents. Our colleagues are the most important part of the equation that allows us to accomplish that goal.” Casper is very similar to other communities we currently operate in Oregon, Montana, Idaho, and Michigan. We are confident it will provide us with great employees who will provide our clients with fantastic service. We can’t wait to get started.”

 

Carter Napier City Manager Casper, WY

Carter Napier
City Manager
Casper, WY

“Casper is very pleased to welcome FCR to our community,” said Carter Napier, City Manager for Casper. He continued, “We are fortunate to have such a forward-thinking and adaptive company provide jobs to our area that will offer flexible opportunities to those seeking employment. We look forward to supporting FCR in their efforts and thank them for the contribution to our local economy and workforce.”

 

As the country tackles safety and economic concerns from the Coronavirus pandemic challenges, FCR has pivoted to a Work from Home business model. In the process, they have preserved nearly every job during a challenging economic period and the company continues to grow. FCR will immediately offer Work from Home positions for up to 200 Customer Service Representative positions in the Casper area. The new jobs include leadership positions in addition to the entry-level positions. The company is currently recruiting to support two of its largest clients who are expanding their business.

To be considered for a position, candidates will need a high-speed internet connection from their home. However, FCR will provide all the necessary computer and telephone equipment. Those interested in learning more about FCR or who wish to apply for a position can do so at the company’s Careers website, careers.gofcr.com.

 

About FCR
Headquartered in Eugene, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico and Poland, FCR has built a new class of high-quality customer experience and business process outsourcing solutions. The company provides a wide range of omnichannel customer experience and business process solutions to industries that include high tech, startups, e-commerce, gaming, healthcare, retail, travel and hospitality, and various economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs over 2,700 colleagues across nine customer experience centers. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information.

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