FCR Announces Official Opening Date of Independence Contact Center

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Joe Goedereis
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FCR, the premier provider of outsourced live agent call center and business process solutions, announced the projected opening date of its newest call center in Independence, OR today.

“FCR’s Independence contact center will become operationally active in July ,” said Katheryn  Carnahan, COO of FCR. She added, “We are currently putting on the finishing touches of the remodeling project of our new call center space and the separate training annex as well. Once the last few items are in place we will be ready for our first group of new colleagues. It’s something we’ve been looking forward to for a while, so we’re really excited to get started in the next phase of recruiting.” The company now occupies two buildings at 1399 and 1319 Monmouth St. in the Central Plaza Shopping Center.

FCR announced the location of its sixth call center in late December of 2014, and has spent the last six months completely remodeling and upgrading the interior to meet its standard for contact center operations. “We’ve put forth a lot of time and effort to make sure we get this building in the right condition required to operate a contact center at the highest performance standards that our clients have come to expect,” said John Stadter, CEO of FCR. He added, “We also want to make sure everything is in place before we open the doors to ensure we are also building a great place to work for our new colleagues.”

FCR has been actively recruiting for Site Director and Program Manager positions and is now in the process of recruiting front line colleagues to answer phones, emails, and chat sessions. “We will be stepping up our recruiting efforts in the coming weeks,” said Lori Ann Sullivan, Director of Human Resources for FCR. She added,“We have some exciting new clients coming to our Independence center that will offer positions for a wide variety of backgrounds and talents. We are looking forward to meeting potential candidates to fill those openings and to bringing new colleagues into our company. Those interested in what FCR has to offer can visit our website at www.gofcr.com to find out more information and to apply right online.”

Headquartered in Oregon, with facilities in Roseburg, Grants Pass, Coos Bay, Veneta, Eugene, and Independence, FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. The company provides a wide range of outsourced call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 60 clients and employs over 1,400 colleagues across seven facilities. FCR is changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information.

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