FCR Announces Promotion of Scott Fessler To VP of Operations

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EUGENE, Ore., December 19, 2019  – FCR, the premier provider of customer experience and business process solutions, announced today that it has promoted Scott Fessler to the position of Vice President of Operations. 

Scott Fessler

Scott Fessler

“Scott has a great combination of strong operational skills, and a genuine focus on collaboration, culture, and development of his teams. After working for a variety of large organizations, he truly appreciates our company culture and the communities that we operate within,” said Katheryn Carnahan, Chief Operations Officer for FCR. She added, “We are excited for Scott to step into his new role, and we’re confident this promotion will enable our operations leadership team to focus even more on serving our colleagues and our clients.”

Mr. Fessler joined FCR in 2018 as the Site Director of FCR’s contact center in Grants Pass, OR. He was quickly promoted to Sr. Director of Operations and focused on the company’s Southern Oregon and Montana contact center operations. Prior to joining FCR, Mr. Fessler had successful tenures as the Vice President of Customer Care for North American Bancard and as the Director of Workforce Management for First Data Corporation.

About FCR

Headquartered in Eugene, Oregon, with domestic customer experience centers across the U.S. as well as international locations in Mexico and Poland, FCR has built a new class of high-quality customer experience and business process outsourcing solutions. The company provides a wide range of omnichannel customer experience and business process solutions to industries that include high tech, startups, e-commerce, gaming, healthcare, retail, travel and hospitality, and various sectors of the digitally enabled economy. Founded in 2005, FCR currently supports more than 80 clients and employs over 2,000 colleagues across nine customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information.