FCR Broadens International Footprint in the Philippines and Mexico

09/22/2021
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The company’s new international options are designed to enhance its robust domestic Customer Experience solutions.  

EUGENE, Ore., September 22, 2021 – FCR (First Call Resolution), the premier provider of customer experience and business process solutions, announced today that it is expanding its reach internationally, offering international BPO and contact center services in the Philippines and Mexico.

The US-based company currently operates domestic Customer Service and Technical Support contact centers in 7 cities in Oregon and Montana. In addition to on-premise contact center solutions, FCR provides remote support solutions using a wide network of Work from Home agents in Idaho, Wyoming, Michigan, North Carolina, Tennessee, and New Mexico for more than 80 clients. The company previously expanded its services internationally in 2017 and again in 2018, with entrances into Mexico and Poland.  

Matthew Achak President, FCR

Matthew Achak
President, FCR

“We have always recognized the need to be a global company with a wide reach,” said Matthew Achak, President and co-founder of FCR. “As the world becomes more interconnected, many of our clients are already operating on a global scale and now we can offer solutions that will address all of their customers.” He added, “We are excited to enhance our capabilities in new countries like the Philippines and further expand our operations in Mexico. The future of FCR will be to continue to expand in small to mid-size US towns and cities as we continue to grow domestically. We’re taking our successful business model and company culture that has worked for us here in the US and exporting it around the globe so we can offer even more options to our clients.”

FCR has seen exponential growth domestically and internationally. Its services have been in high demand as the customer service industry and the labor market continually evolve. The company pivoted away from an on-premise model in March of 2020 in response to the global pandemic, moving most of its workforce to Work from Home positions. 

 

About FCR  

FCR, a TTEC company, is headquartered in Eugene, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, and the Philippines. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information.