FCR Celebrates Expansion of Coos Bay Call Center with Oregon Bay Area Chamber of Commerce

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Media Contact:
Joe Goedereis
Social Media & Marketing Manager



ROSEBURG, OR – MAY 15, 2015

FCR, the premier provider of outsourced live agent call center and business process solutions, celebrated the expansion of its Coos Bay Call Center in a ribbon cutting ceremony with the Oregon Bay Area Chamber of Commerce on Thursday afternoon. The event was held at FCR’s Call Center at 161 Anderson Avenue in downtown Coos Bay.

The initial expansion of FCR’s existing space into the adjacent building once occupied by JC Penney was completed in the fall of 2014, and the remodeling project of the entire facility was just recently completed. The expansion added an additional 10,000 square feet of space to accommodate the continued growth of the company. FCR used the occasion to conduct tours of its center for members of the Chamber, and to showcase the company’s culture and dedication to local communities. Those attending the event also had the opportunity  to meet members of FCR’s leadership team and the many colleagues who have selected FCR as a Top Workplace in Oregon for three consecutive years. The company currently employs over 260 colleagues at its Coos Bay center.


Katheryn Carnahan, COO of FCR, and members of the Oregon Bay Area Chamber of Commerce and FCR leadership team, cut the ceremonial ribbon to celebrate the expansion of the company’s Coos Bay call center.

“This was a great opportunity for us to not only show everyone the newly expanded facilities, but it also gives us the opportunity to re-introduce ourselves to the community leaders in the Coos Bay area,” said DeAnne Schultz, Site Director of FRC’s Coos Bay center. She added, “We wanted to invite the leaders of our community to come down and see what makes us different and give everyone an opportunity to experience the culture and colleagues that make FCR such a great place to work.”

“It is always nice to meet and interact with the leaders of our community,” said Katheryn Carnahan, COO of FCR. “Events like this give us the opportunity to engage with the people who are working hard to make communities like Coos Bay a great place to work and live.” She added, “We learn so much every time we take the time to reach out to those in our community. We want to contribute in any way we can to make Coos Bay a flourishing community, and events like this help us understand what we can do to help in that endeavor.”

Headquartered in Oregon, with facilities in Roseburg, Grants Pass, Coos Bay, Veneta, Eugene, and Independence, FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. The company provides a wide range of outsourced call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 60 clients and employs over 1,400 colleagues across seven facilities. FCR is changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information.


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