FCR Case Study – Should You Build Or Outsource Your Customer Service Operations?

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In our latest Case Study, we’ll look at the cost-benefit analysis of building your own customer service operations versus outsourcing those functions of your business. We’ll take a closer look at the cost breakdown of building and maintaining your customer service operations, including the cost of wages, leadership salaries, facilities costs, and even the expense of furnishing your contact center. We have provided our findings in a recent case study we conducted on this topic. Take a read below, download, and share our study to help you make the right decisions.


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Outsourcing With Dedicated Agents is Better. Here's are 5 Reasons Why.
11/20/2017 3:27 pm

[…] team, agents can work overtime and cover staffing gaps that arise. On the cost side, consider this case study that shows how scaling with an outsourcer can represent significant cost savings over building the […]


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