FCR Case Study – CSAT: Improving Issue Resolution and Restoring Customer Smiles
FCR continuously looks for ways to improve processes and Customer Satisfaction (CSAT) is at the forefront for many clients. Our Client Analytics Team partnered with the Operations Team, who manages a client that’s a leader in the gaming and technology industry. The goal was to increase the rate of issue resolution, which in turn promotes the client’s customer service mission — Restoring Customer Smiles. We have provided our findings in a recent case study we conducted on this topic. Take a read, download, and share our study to improve your customer’s experience.