FCR Case Study – CSAT: Improving Issue Resolution and Restoring Customer Smiles

Share this article:

FCR continuously looks for ways to improve processes and Customer Satisfaction (CSAT) is at the forefront for many clients. Our Client Analytics Team partnered with the Operations Team, who manages a client that’s a leader in the gaming and technology industry. The goal was to increase the rate of issue resolution, which in turn promotes the client’s customer service mission — Restoring Customer Smiles. We have provided our findings in a recent case study we conducted on this topic. Take a read, download, and share our study to improve your customer’s experience.

FCR Case Study - CSAT- Improving Issue Resolution and Restoring Customer Smiles

No comments

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>