FCR Client Wins Prestigious Customer Service Award
Social Media & Marketing Manager
FOR IMMEDIATE RELEASE
ROSEBURG, OR – March 16, 2016
FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it has assisted one of its clients, Jobvite, in winning one of the most coveted and prestigious customer service awards in the industry.
Jobvite was recognized for the third year in row with the 2016 Stevie Award for Customer Service Department of the Year. The San Mateo, California based company was the only company to receive a Gold award in the category of computer software companies with 100+ employees. FCR has partnered with Jobvite since 2013 to provide Jobvite’s customers with telephone, email, and chat support services.
The Stevie Awards are the world’s premier business awards. The awards were created in 2002 to honor and provide public recognition of the achievements and positive contributions of companies and working professionals worldwide. Since its inception, the Stevie Award has become one of the world’s most coveted prizes in the customer service industry.
The panel of judges recognized Jobvite for its “outstanding use of technology while delivering the human touch.” The judges were also impressed with Jobvite’s service innovation, and noted “the innovative interactive help is outstanding, the support metrics show steady improvements in support delivery and positive customer feedback.”
“We are extremely proud to have the opportunity to help contribute to the shared successes of Jobvite and FCR,” said Matthew Achak, President of FCR. He added, “Both of our companies place great emphasis on striking the right balance of providing the best possible customer service and creating colleague satisfaction. We both share the idea that happy colleagues make even happier customers.”
“Our colleagues, who work on programs like Jobvite, feel like they are a part of that company and become very passionate about helping them achieve success,” said Katheryn Carnahan, Chief Operating Officer of FCR. She added, “In a sense, a win for Jobvite is a win for FCR, and we’re so proud to be a part of that success. We look forward to helping Jobvite bring home the gold again in 2017 and beyond.”
Headquartered in Oregon, with facilities in Roseburg, Grants Pass, Coos Bay, Veneta, Eugene, and Independence, FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. The company provides a wide range of outsourced call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 60 clients and employs over 1,600 colleagues across seven facilities. FCR is changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information.