FCR Explores Future Expansion Options
FOR IMMEDIATE RELEASE
EUGENE, OR – March 27, 2019
FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it is exploring options to further expand its domestic call center footprint.
“Once we have opened our Butte, MT site in June, we will be considering a number of rural towns in the state of Idaho as well as Washington for our next facility,” said John Stadter, Chairman and Co-Founder of FCR. He added, “Additionally, we will continue to evaluate other towns in Montana such as Helena, Missoula and Kalispell.”
“Our business continues to grow at a steady pace as more fast-moving companies look to FCR for their customer service, technical support, social media and back office operations,” said Matthew Achak, CEO and Co-Founder of FCR. He added, “We are much more than your typical call center outsourcer. Not only can we provide a full suite of support solutions for unique and interesting companies from small towns in the US, but we also continue to expand our foreign language support capabilities from our facilities in Poland and Mexico as well. With constant demand comes constant growth.”
Katheryn Carnahan, President of FCR, added, “When FCR began this journey we were one call center in Roseburg, Oregon, and in the last ten years we have expanded that reach to now include six sites in Oregon, two sites in Montana, one in Mexico, and one in Poland. It’s exciting to see the growth that has occurred over time. Our goal is to continue that steady growth while maintaining the core values that have defined us as a company. As we grow into Idaho and Washington we will continue to focus on providing good jobs in small to medium-sized communities where we can make a significant and positive impact.”
Headquartered in Eugene, Oregon, with domestic contact center facilities in Oregon and Montana, and international locations in Mexico and Poland, FCR has built a new class of high-quality contact center and business process outsourcing solutions. The company provides a wide range of outsourced call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 70 clients and employs over 2,200 colleagues across seven contact center facilities in the United States. FCR is changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information.