FCR Gives Back To Those Impacted By Oregon Wildfires

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EUGENE, Ore., September 18, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today that it would be providing relief aid to their colleagues and those in the local community impacted by the recent wildfires in Oregon.  

In response to clients and colleagues wanting to help, FCR recently launched a successful GoFundMe campaign for the wildfire relief fund, raising more than $22,000 in just one week. 

Katheryn Carnahan COO, FCR

Katheryn Carnahan

“Twenty of our colleagues were directly impacted by the fires,” said Katheryn Carnahan, COO of FCR. “Sadly, two of those colleagues lost everything, including their homes and their pets. We will be directing a portion of the funds we have raised to go directly to support those colleagues and others who were impacted. 

The remaining funds will be donated directly to local community shelters in the greater Roseburg, Grants Pass, and Eugene communities. Although FCR surpassed their original fundraising goal, they will be leaving the GoFundMe page up if individuals would like to continue to donate to the relief fund. 

Matthew Achak President, FCR

Matthew Achak
President, FCR

“We were humbled, but not surprised, by the outpouring of support from the larger FCR Community of clients, vendors, and FCR colleagues,” said Matthew Achak, President of FCR. “During this fractious time in our country’s history, it’s nice to see neighbors coming together to help each other escape the fires. We saw the very best come out of each other to rise and respond, and we’d like to thank everyone who contributed.” 


About FCR 

 Headquartered in Eugene, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico and Poland, FCR has built a new class of high-quality customer experience and business process outsourcing solutions. The company provides a wide range of omnichannel customer experience and business process solutions to industries that include high tech, startups, e-commerce, gaming, healthcare, retail, travel and hospitality, and various economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs over 2,000 colleagues across nine customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information. 

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