FCR Gives Back To Those In Need During Holiday Season

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Media Contact:
Marybeth Spence
Director of Community


ROSEBURG, OR – January 2, 2015

FCR, the premier provider of outsourced live agent call center and business process solutions, revealed today that colleagues from its Veneta contact center partnered with two organizations during the holiday season to assist local families in need.

“We had two different initiatives in the month of December to help local children and families this year during the holiday season,” said Krystina Burns, Director of FCR’s contact center in Veneta. “We setup a Giving Tree in our office to provide gifts to 17 children that we sponsored for Christmas gifts through the Department of Human Services Foster Care program. Those gifts were then distributed to families at the DHS Holiday Party for foster children.”

veneta-colleaguesIn addition to the partnership with DHS, a group of employees from the Veneta center also volunteered their time to help wrap gifts for families during a gift give away with the S.A.N.T.A. program, or Sharing Among Neighbors Toy Appeal. The S.A.N.T.A. program is a community based non-profit organization located in Veneta that provides gifts for families who do not have the resources to buy gifts for their children for Christmas. In 2014 the organization was able to provide gifts to 607 children and helped more than 250 families in the area.

“Being an active part of our communities is at the core of our company values,” said John Stadter, CEO and Co-Founder of FCR. Stadter added, “Any time we can find time to participate in community events, or help during in a time of need, we will take the opportunity to do what we can and lend a helping hand.”

“At FCR our colleagues are a reflection of our community, and we’re very proud that we have so many colleagues who volunteered their time and their resources to help those in need,” said Katheryn Carnahan, COO. “The community of Veneta has given us so much and it’s nice to be able to help out and give back where we can.”

Headquartered in Oregon, with facilities in Roseburg, Veneta, Grants Pass, Coos Bay, and Eugene, FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. The company provides a wide range of outsourced call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 60 clients and employs over 1,400 colleagues across 6 facilities. FCR is changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information.

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