FCR Welcomes New Director To Grants Pass Contact Center

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FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it has hired Scott Fessler as the new Site Director for its call center located in Grants Pass, Oregon.

“Scott brings over twenty years of call center management experience to our company,” said Ruth McCullen, Vice President of Operational Excellence for FCR. “He has lead customer service operations for complex service teams, large multi-site operations, and global customer care operations for various companies. We’re excited to have Scott join our team at FCR and look forward to the knowledge he can bring to our operations in Grants Pass.”

“We are excited to welcome Scott to our leadership team,” said Katheryn Carnahan, President of FCR. She added, “We know that Scott has a real passion for working with people and companies with a focus and desire to continuously grow and improve their performance. We’re confident his experience and background are the perfect match to our company culture and desire to bring innovative solutions and best in class service to our clients.”

Prior to FCR, Mr. Fessler was the Vice President of Customer Care for North American Bancard in the Greater Detroit, Michigan area for 4 ½ years. He also served as the Director of Workforce Management for 18 years for First Data Corporation in the Washington, D.C. metro area. Fessler has also been actively engaged with his local community, serving on numerous boards over the years that include the Maryland Junior Chamber, the Jaycees of Hagerstown, and the Salvation Army. Mr. Fessler received his Bachelor of Arts in Sociology/Psychology from American Public University.

Headquartered in Eugene, Oregon, with contact center facilities in Oregon, Montana and Tijuana, Mexico, FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. The company provides a wide range of outsourced call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 70 clients and employs over 1,600 colleagues across seven contact center facilities. FCR is changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information.

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