First Call Resolution Recognized by Oregonian as 2014 Top Workplace in Oregon
Director of Community
First Call Resolution
ROSEBURG, OR – September 22, 2014
First Call Resolution, the premier provider of outsourced live agent call center and business process solutions to the new economy, telecom, internet, health care, medical, e-retail services, finance, travel, high tech, transportation, insurance and other industries was recognized as a Top Workplace in Oregon by the Oregonian for the third consecutive year.
The Oregonian’s Top Workplaces project conducts its annual search for the best workplaces in the state each year. Employees from a variety of companies and industries complete extensive surveys to help determine the top workplaces each year. FCR repeated its performance from last year in the Large-size company category, finishing in the Top Ten for the third consecutive year.
“It is both gratifying and humbling to receive this award from our colleagues for the third consecutive year,” said John Stadter, CEO and co-founder of FCR. “The challenge faced by companies like ours that grow at such a rapid pace is to maintain the core values we established from the very beginning so that we don’t lose sight of original vision. At FCR it is important that we continue to cultivate and live those values every day and find new ways to create a positive and engaged work environment for our colleagues.”
Matthew Achak, President and co-founder of FCR added, “The key to our success is our colleagues. They are what separate us from everyone else and without them we couldn’t have the success we enjoy today. Every day they raise the bar to another level and reset the definition of what it means to be a leader in the industry. We could not be more proud of the fact that our own colleagues awarded us with this honor. ”
“By continuing to create a company culture that celebrates diversity, respect, and where everyone feels valued, we are creating the ideal atmosphere that attracts the best and brightest to our company,” added Katheryn Carnahan, COO of FCR. “Our philosophy is to break down the walls of communication that typically divide employees and leadership, or that creates that “us versus them” environment frequently found in other companies. This award indicates we are on the right path and our philosophy is working. We owe our colleagues the biggest thanks of all because they make it a great place to work!”
With facilities in Roseburg, Veneta, Grants Pass, Coos Bay, and Eugene, First Call Resolution provides a wide range of boutique, domestic-based call center, business process and social networking outsourcing solutions to most industries. Supporting 50 clients with more than 1,100 colleagues, FCR maintains 5 contact centers across Oregon, a Base Camp office in Eugene, and a business development office in Seattle.
First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions. FCR’s mission is to be the most respected and disruptive outsourcing provider in the industry. To learn more visit www.firstcallres.com .