FCR

Bitcoin & Cryptocurrency

Your customers deserve
security and peace of mind.
We can deliver both.

The most important thing to Cryptocurrency and Crypto Asset customers is knowing their online finances and data are secure and protected. FCR has over a decade of experience working side-by-side with some of the biggest companies in the Cryptocurrency space. We deliver best-in-class service to these disruptive industries while providing the confidence your customers need to navigate new and unfamiliar financial terrain. FCR has built an entire division dedicated to Cryptocurrency and Crypto Assets with the knowledge, professionals, and technology required to enhance and improve your customer experience.

“We see the cryptocurrency industry as an important modern financial system that is constantly evolving and we’re excited to be a part of it.”
– Matthew Achak, President & Founder of FCR

As a Cryptocurrency company, you need:

Industry Experience

FCR has a long history in the FinTech space and was the first outsourcer in the BPO industry to take on the challenge and complexity of Crypto. We laid the groundwork for what would eventually become the standard for all others to follow. FCR has the industry experience your company needs to compete in this ever-evolving industry. We know what matters, what works, and what pitfalls to avoid.

Fraud and Risk Mitigation

FCR has a long history in the Crypto space and was the first outsourcer in the BPO industry to take on the challenge and complexity of this ever-evolving industry. We laid the groundwork for what would eventually become the standard for all others to follow. FCR has the industry experience your company needs to compete in this ever-evolving industry. We know what matters, what works, and what pitfalls to avoid.

Knowledgeable and Dedicated Team Members

At FCR, our dedicated team members are a direct extension of your own company and have the industry knowledge and experience required to deliver best-in-class service. Cryptocurrency and Crypto Asset brands need team members who can learn quickly and turn on a dime to provide the best possible customer experience. We handpick team members with expertise in finance, fraud detection, and data security and conduct continuous training and QA auditing and monitoring to ensure their success. FCR provides the most advanced training, tools, and technology to produce quick resolutions with high levels of customer satisfaction. 

Bitcoin & Cryptocurrency Offerings

FCR brings the most cutting-edge technology, advanced data and reporting, and the smartest people in the industry to take your Bitcoin and Cryptocurrency business to the next level. Here are just some of the services we provide in this space:

  • Cryptocurrency Exchange Support
  • DeFi Support
  • DAO Support
  • NFT Support 
  • Customer Service
  • Technical Support
  • Billing Support
  • Sales Lead Generation
  • Cross-selling & Upselling
  • Account & Identity Verification
  • Document Verification & Validation
  • Transaction Monitoring & Review
  • Escalations

Improve your customer experience today

Every day we interact with thousands of customers on behalf of our clients. We know what they want and how to make them happy. Let us help you turn every customer interaction into an amazing experience.