Jeremy Watkin Named Top 50 Thought Leader by ICMI For 3rd Consecutive Year

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Media Contact:
Joe Goedereis
Social Media & Marketing Manager


ROSEBURG, OR – December 28, 2016

FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that Jeremy Watkin, Head of Quality for FCR, was recently recognized by the International Customer Management Institute (ICMI) as one of the Top 50 Thought Leaders to follow on Twitter for the third consecutive year.

ICMI asked its community of contact center readers to weigh-in with their thoughts and nominate their favorite Thought Leaders on Twitter. Readers voted and then ICMI narrowed the list of the Top 50 based on the following criteria:

  • The number of nominations received
  • The number of followers on Twitter
  • The frequency & regularity of tweets

“It’s an honor to be included in this list and an even greater privilege to be a member of the ICMI community,” said Mr. Watkin. “I’ve been lucky to interact with and learn from the majority of the people named on this list, and find that they challenge and grow my thinking around customer service and the overall customer experience on a regular basis.”

As the Head of Quality at FCR, Watkin brings more than 15 years of experience as a customer service professional.  He is also the co-founder and regular contributor on the Customer Service Life Blog.  Jeremy has been recognized many times for his thought leadership and business insights. You can follow him on Twitter and LinkedIn for his customer service, contact center, and customer experience insights.

Headquartered in Oregon, with facilities in Roseburg, Grants Pass, Coos Bay, Veneta, Eugene, and Independence, and Great Falls, Montana, FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. The company provides a wide range of outsourced call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 60 clients and employs over 1,600 colleagues across seven facilities. FCR is changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit for further information.

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