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We custom build our customer experience solutions to meet your needs and your budget.Whether work @home, domestic, near-shore, off-shore, or a combination of all four, our environments are designed to blend a high performance workplace with a culture of caring.
We custom build our customer experience solutions to meet your needs and your budget. WWhether work @home, domestic, near-shore, off-shore, or a combination of all four, our environments are designed to blend a high performance workplace with a culture of caring.
The world has changed and so has the CX delivery model
After nearly two years of global disruption, supply-chain issues, and constant frustrations from COVID-19, there is no longer any excuse for delivering sub-par customer service. The world has changed and so has FCR when it comes to our service delivery model. We were one of the first in our industry to adapt to the accelerated need for remote work from home service and pivoted quickly to ensure our client’s customer service needs are fulfilled in an ever-changing industry.
Work @Home State Locations
FCR currently offers remote work from home employment in the following states:
The dedication and passion we have for our communities set us apart from all the rest
Nestled in the lush green forests, high-altitude mountain ranges, and breathtaking beauty of the Pacific Northwest, FCR’s story began in the small towns and communities of Southern Oregon. We later expand our domestic footprint to the Big Sky Country of Montana, where the plains stretch across the state to meet the rugged Rocky Mountains. The one thing that all our communities have in common with each other are the hard-working and unique people who make FCR what it is today.
FCR currently operates contact centers in the following locations:
Roseburg, Oregon (View on Google Maps)
Great Falls, Montana (View on Google Maps)
The convenience of near-shore operations combines with the flexibility and speed of FCR to deliver bilingual CX solutions for your organization
FCR’s near-shore contact centers in Mexico City and Tijuana, Mexico are strategically located within a few hours of the United States. Both locations are fully integrated with our US operations and offer plenty of capacity for all your Spanish language and bilingual needs. These contact center operations can bring your company the flexibility needed to deliver best-in-class CX solutions while expanding your footprint with great speed.
FCR currently operates near-shore contact centers in the following locations:
Mexico City, CDMX, Mexico (View on Google Maps)
Tijuana, BC, Mexico (View on Google Maps)
Delivering multilingual solutions with a wide array of CX services and back-office customer processes for your business
FCR’s off-shore operations in Europe, the Asia Pacific, and India offer your business a large pool of multilingual agents to provide best-in-class customer service and back-office solutions. Each of our off-shore locations are located near educational hubs, local universities, and campuses that produce a large number of English-speaking college graduates each year. Our off-shore CX operations offer your company the power of a large BPO with the agility and flexibility needed to move with speed.
FCR currently operates off-shore contact centers in the following locations:
Lublin, Poland (View on Google Maps)
Cainta, Rizal City (Metro Manila), Philippines (View on Google Maps)
Ahmedabad, Gujrat, India (View on Google Maps)