FCR Announces Promotion of Lori Ann Sullivan to Vice President of Human Resources
FOR IMMEDIATE RELEASE
ROSEBURG, OR – December 16, 2015
FCR, the premier provider of outsourced live agent call center and business process solutions, announced the promotion of Lori Ann Sullivan today to the position of Vice President of Human Resources.
Ms. Sullivan joined FCR in September of 2013 as the Director of Human Resources where she oversaw the organization’s Human Resources operations for all six of FCR’s site locations. Prior to joining FCR, Sullivan lead Human Resources and Recruiting teams for companies that include Stream, TeleTech, and Ipreo. She earned her Bachelor of Arts degree in Sociology from Thiel College in 1990.
“Lori Ann has led the effort to enhance our Human Resource department since coming on board a just few short years ago” said John Stadter, CEO of FCR. “She has made many improvements to our policies and procedures that have helped pave the way for our continued growth, while ensuring FCR’s core values are cultivated and sustained as we expand.”
“What we love about Lori Ann’s leadership is her focus on creating a great place to work for our colleagues. She has rallied her team around the concept of colleague engagement and we have seen great results in terms of customer satisfaction and employee retention. Lori Ann is a true professional who understands that creating a winning culture is a key business strategy. We look forward to Lori Ann’s continued leadership and are excited to see what further innovations she can bring to FCR’s Human Resources department.”
Headquartered in Oregon, with facilities in Roseburg, Grants Pass, Coos Bay, Veneta, Eugene, and Independence, FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. The company provides a wide range of outsourced call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 60 clients and employs over 1,500 colleagues across seven facilities. FCR is changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information.