Press Releases

FCR, a TTEC company, is headquartered in Eugene, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, and the Philippines. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time.