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Joe Goedereis

FCR To Recognize Childhood Cancer Awareness Month with Fundraiser in Support of St. Baldrick’s Foundation.

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The virtual fundraising event will raise money to fund the best treatments for kids with cancer. Roseburg, Ore., September 6th, 2022 – FCR, the premier provider of customer experience and business process solutions, announced today that it would recognize Childhood Cancer Awareness Month in September with a month-long fundraising event to support the St. Baldrick’s Foundation. … Read more

FCR Moves Forward with Work-From-Home Model and Announces Closure of Two Contact Center Locations

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Photo of FCR Contact Center in Coos Bay, OR

Roseburg, Ore., May 27, 2022 – FCR, the premier provider of customer experience and business process solutions, announced today that it is moving forward with a distributed work-from-home model and will close two of its contact center buildings in Coos Bay and Grants Pass, Oregon in the process.  “The vast majority of our colleagues have … Read more

FCR Reaffirms Commitment to Bring Jobs to Montana and Announces Closing of Butte Call Center

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Entrance to FCR's Butte, MT contact center

Roseburg, Ore., May 20, 2022 – FCR, the premier provider of customer experience and business process solutions, reaffirmed its commitment today to bring jobs to the community of Butte and the entire Montana region. In March of 2020, as the Covid-19 pandemic began to impact the entire country, FCR made a strategic decision to pivot … Read more

FCR Selects Ryan Payne as Director of Leadership & Development

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portrait image of ryan payne director of leadership and development

EUGENE, Ore., April 28, 2022 – FCR, the premier provider of customer experience and business process solutions, announced the recent addition of Ryan Payne to its Human Capital team. Payne will serve as the Director of Leadership & Development, supporting FCR’s client-facing and operations training, focusing on company-wide talent management, career pathing, and the development … Read more

FCR Announces New Suite of Support Solutions for the Crypto Industry

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cryptocurrency coins

ROSEBURG, Ore., February 9, 2022 – FCR (First Call Resolution), the premier customer experience and business process solutions provider, announced that it is now offering a new suite of outsourced live agent digital support solutions customized for the cryptocurrency industry.  “FCR has been the leader in supporting crypto firms for years. We see cryptocurrency as … Read more