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Startup Founders Provide Insights on CX Innovation in the Era of COVID-19

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By design, disruptive companies are meant to, well, disrupt existing industries and business processes. But what happens when companies of all sizes and across a wide spectrum of industries are disrupted by a pandemic? At the recent MIT Sloan Retail Conference 2020: Modeling the New Normal, a group of startup founders shared their experiences adjusting to the changes brought on by the COVID-19 pandemic and their outlook … Read more

Hypergrowth Meets CX Excellence

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Strategy Guide Hypergrowth MeetsCX Excellence 6 ways to accelerate your customer experience as fast as you’re growing your business. Companies that achieve hypergrowth don’t get there by accident. It’s the result of being laser-focused on bringing an innovative idea to life and expanding the business exponentially. It’s about changing the game. But regardless of industry … Read more

FCR Broadens International Footprint in the Philippines and Mexico

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The company’s new international options are designed to enhance its robust domestic Customer Experience solutions.   EUGENE, Ore., September 22, 2021 – FCR (First Call Resolution), the premier provider of customer experience and business process solutions, announced today that it is expanding its reach internationally, offering international BPO and contact center services in the Philippines and Mexico. The US-based company currently operates domestic Customer Service and Technical Support contact centers in 7 cities in Oregon and Montana. In addition to on-premise contact … Read more

FCR To Offer More Than 2,000 Jobs In Michigan, North Carolina, Tennessee, and New Mexico

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The company looks to expand its Work from Home hiring over the next 90 days. EUGENE, Ore., September 2, 2021 – FCR, the premier provider of customer experience and business process solutions, announced today that it would offer more than 2,000 Work from Home jobs in Michigan, North Carolina, Tennessee, and New Mexico. The Oregon-based company’s steady growth and the demand for skilled … Read more

FCR Announces Further Expansion into North Carolina

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The Company Will Offer Hundreds of Work from Home Jobs in the Salisbury, NC Region EUGENE, Ore., March 15, 2021 – FCR, the premier provider of Customer Experience, Call Center, and Business Process Solutions, announced today it would further expand into the state of North Carolina. The company will offer new career opportunities in the city … Read more

FCR Announces Partnership with Josephine County Public Health

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The Company Will Provide Contact Center Services for Josephine County’s COVID-19 Vaccination Program EUGENE, Ore., February 26, 2021 – FCR, the premier provider of customer experience and business process solutions, announced today that it has partnered with Josephine County Public Health in Grants Pass, OR. FCR will provide contact center services to assist the public … Read more

FCR Announces New Expansion To North Carolina

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The Company Will Offer Work From Home Jobs in the Rocky Mount Region EUGENE, Ore., February 12, 2021 – FCR, the premier provider of customer experience and business process solutions, announced today it would begin offering career opportunities in Rocky Mount, North Carolina. The move could bring hundreds of new Work from Home Customer Service jobs to the region. “We … Read more

FCR Selects Matt Trebb as New Group Vice President

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COO Katheryn Carnahan To Retire After Leading FCR for 11 Years  EUGENE, Ore., December 1, 2020 – FCR, the premier provider of customer experience and business process solutions, announced the selection of Matt Trebb as its new Group Vice President of Operations. The selection comes following the decision of COO Katheryn Carnahan to retire from the company at the end of 2020. Ms. … Read more

FCR Announces Expansion to Laramie, Wyoming

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The Company Will Offer New Work from Home Jobs in 2020 EUGENE, Ore., October 15, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today it would begin offering career opportunities in Laramie, Wyoming. The move will bring up to 200 new Work from Home customer service jobs to the … Read more

FCR Announces Expansion to Wyoming

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The Company Will Offer New Work from Home Jobs in 2020. EUGENE, Ore., October 14, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today it would expand its operations to Casper, Wyoming. The move will bring up to 200 new jobs to the region. “As FCR continues to grow … Read more