FCR Case Study – CSAT: Improving Issue Resolution and Restoring Customer Smiles

FCR continuously looks for ways to improve processes and Customer Satisfaction (CSAT) is at the forefront for many clients.

Our Client Analytics Team partnered with the Operations Team, who manages a client that’s a leader in the gaming and technology industry. The goal was to increase the rate of issue resolution, which in turn promotes the client’s customer service mission — Restoring Customer Smiles. We have provided our findings in a recent case study we conducted on this topic.

Take a read and share our study to improve your customer’s experience.

Improve your customer experience today

Every day we interact with thousands of customers on behalf of our clients. We know what they want and how to make them happy. Let us help you turn every customer interaction into an amazing experience.