FCR continuously looks for ways to improve processes and Customer Satisfaction (CSAT) is at the forefront for many clients.
Our Client Analytics Team partnered with the Operations Team, who manages a client that’s a leader in the gaming and technology industry. The goal was to increase the rate of issue resolution, which in turn promotes the client’s customer service mission — Restoring Customer Smiles. We have provided our findings in a recent case study we conducted on this topic.
Take a read and share our study to improve your customer’s experience.