Hypergrowth Fintech Sees Rapid CSAT Improvements
54% to 80% CSAT Improved 13% Increase in CSAT in just 4 months The Challenge A cutting-edge fintech company that delivers credit scores and other financial tools to consumers experienced tremendous hypergrowth, leaping from 1 million customers in 2010 to 80 million by 2018. The company knew that focusing on customer satisfaction and security would continue to drive growth and help fend off its competitors. It set an ambitious goal to expand its digital customer … Read more
