FCR

FCR Broadens International Footprint in the Philippines and Mexico

The company’s new international options are designed to enhance its robust domestic Customer Experience solutions.   EUGENE, Ore., September 22, 2021 – FCR (First Call Resolution), the premier provider of customer experience and business process solutions, announced today that it is expanding its reach internationally, offering international BPO and contact center services in the Philippines and Mexico. The US-based company currently operates domestic Customer Service and Technical Support contact centers in 7 cities in Oregon and Montana. In addition to on-premise contact … Read more

FCR To Offer More Than 2,000 Jobs In Michigan, North Carolina, Tennessee, and New Mexico

The company looks to expand its Work from Home hiring over the next 90 days. EUGENE, Ore., September 2, 2021 – FCR, the premier provider of customer experience and business process solutions, announced today that it would offer more than 2,000 Work from Home jobs in Michigan, North Carolina, Tennessee, and New Mexico. The Oregon-based company’s steady growth and the demand for skilled … Read more

FCR Announces Further Expansion into North Carolina

The Company Will Offer Hundreds of Work from Home Jobs in the Salisbury, NC Region EUGENE, Ore., March 15, 2021 – FCR, the premier provider of Customer Experience, Call Center, and Business Process Solutions, announced today it would further expand into the state of North Carolina. The company will offer new career opportunities in the city … Read more

FCR Announces Partnership with Josephine County Public Health

The Company Will Provide Contact Center Services for Josephine County’s COVID-19 Vaccination Program EUGENE, Ore., February 26, 2021 – FCR, the premier provider of customer experience and business process solutions, announced today that it has partnered with Josephine County Public Health in Grants Pass, OR. FCR will provide contact center services to assist the public … Read more

FCR Announces New Expansion To North Carolina

The Company Will Offer Work From Home Jobs in the Rocky Mount Region EUGENE, Ore., February 12, 2021 – FCR, the premier provider of customer experience and business process solutions, announced today it would begin offering career opportunities in Rocky Mount, North Carolina. The move could bring hundreds of new Work from Home Customer Service jobs to the region. “We … Read more

FCR Selects Matt Trebb as New Group Vice President

COO Katheryn Carnahan To Retire After Leading FCR for 11 Years  EUGENE, Ore., December 1, 2020 – FCR, the premier provider of customer experience and business process solutions, announced the selection of Matt Trebb as its new Group Vice President of Operations. The selection comes following the decision of COO Katheryn Carnahan to retire from the company at the end of 2020. Ms. Carnahan has led … Read more

FCR Announces Expansion to Laramie, Wyoming

The Company Will Offer New Work from Home Jobs in 2020 EUGENE, Ore., October 15, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today it would begin offering career opportunities in Laramie, Wyoming. The move will bring up to 200 new Work from Home customer service jobs to the … Read more

FCR Announces Expansion to Wyoming

The Company Will Offer New Work from Home Jobs in 2020. EUGENE, Ore., October 14, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today it would expand its operations to Casper, Wyoming. The move will bring up to 200 new jobs to the region. “As FCR continues to grow … Read more

FCR Announces Expansion into Community of Southfield, Michigan

The decision is part of the company’s plans to expand into more diverse communities where there is a need for more employment opportunities. EUGENE, Ore., October 2, 2020 – FCR, the premier provider of customer experience and business process solutions, announced it would expand its contact center operations into the community of Southfield, Michigan. The … Read more

FCR Gives Back To Those Impacted By Oregon Wildfires

EUGENE, Ore., September 18, 2020 – FCR, the premier provider of customer experience and business process solutions, announced today that it would be providing relief aid to their colleagues and those in the local community impacted by the recent wildfires in Oregon.   In response to clients and colleagues wanting to help, FCR recently launched a successful GoFundMe campaign for the wildfire relief fund, raising more than … Read more