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Press Releases

FCR To Recognize Childhood Cancer Awareness Month with Fundraiser in Support of St. Baldrick’s Foundation.

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The virtual fundraising event will raise money to fund the best treatments for kids with cancer. Roseburg, Ore., September 6th, 2022 – FCR, the premier provider of customer experience and business process solutions, announced today that it would recognize Childhood Cancer Awareness Month in September with a month-long fundraising event to support the St. Baldrick’s Foundation. … Read more

FCR Moves Forward with Work-From-Home Model and Announces Closure of Two Contact Center Locations

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Photo of FCR Contact Center in Coos Bay, OR

Roseburg, Ore., May 27, 2022 – FCR, the premier provider of customer experience and business process solutions, announced today that it is moving forward with a distributed work-from-home model and will close two of its contact center buildings in Coos Bay and Grants Pass, Oregon in the process.  “The vast majority of our colleagues have … Read more

FCR Reaffirms Commitment to Bring Jobs to Montana and Announces Closing of Butte Call Center

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Entrance to FCR's Butte, MT contact center

Roseburg, Ore., May 20, 2022 – FCR, the premier provider of customer experience and business process solutions, reaffirmed its commitment today to bring jobs to the community of Butte and the entire Montana region. In March of 2020, as the Covid-19 pandemic began to impact the entire country, FCR made a strategic decision to pivot … Read more

FCR Selects Ryan Payne as Director of Leadership & Development

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portrait image of ryan payne director of leadership and development

EUGENE, Ore., April 28, 2022 – FCR, the premier provider of customer experience and business process solutions, announced the recent addition of Ryan Payne to its Human Capital team. Payne will serve as the Director of Leadership & Development, supporting FCR’s client-facing and operations training, focusing on company-wide talent management, career pathing, and the development … Read more

FCR Announces New Suite of Support Solutions for the Crypto Industry

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cryptocurrency coins

ROSEBURG, Ore., February 9, 2022 – FCR (First Call Resolution), the premier customer experience and business process solutions provider, announced that it is now offering a new suite of outsourced live agent digital support solutions customized for the cryptocurrency industry.  “FCR has been the leader in supporting crypto firms for years. We see cryptocurrency as … Read more

FCR Broadens International Footprint in the Philippines and Mexico

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The company’s new international options are designed to enhance its robust domestic Customer Experience solutions.   EUGENE, Ore., September 22, 2021 – FCR (First Call Resolution), the premier provider of customer experience and business process solutions, announced today that it is expanding its reach internationally, offering international BPO and contact center services in the Philippines and Mexico. The US-based company currently operates domestic Customer Service and Technical Support contact centers in 7 cities in Oregon and Montana. In addition to on-premise contact … Read more

FCR To Offer More Than 2,000 Jobs In Michigan, North Carolina, Tennessee, and New Mexico

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The company looks to expand its Work from Home hiring over the next 90 days. EUGENE, Ore., September 2, 2021 – FCR, the premier provider of customer experience and business process solutions, announced today that it would offer more than 2,000 Work from Home jobs in Michigan, North Carolina, Tennessee, and New Mexico. The Oregon-based company’s steady growth and the demand for skilled … Read more

FCR Announces Further Expansion into North Carolina

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The Company Will Offer Hundreds of Work from Home Jobs in the Salisbury, NC Region EUGENE, Ore., March 15, 2021 – FCR, the premier provider of Customer Experience, Call Center, and Business Process Solutions, announced today it would further expand into the state of North Carolina. The company will offer new career opportunities in the city … Read more

FCR Announces Partnership with Josephine County Public Health

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The Company Will Provide Contact Center Services for Josephine County’s COVID-19 Vaccination Program EUGENE, Ore., February 26, 2021 – FCR, the premier provider of customer experience and business process solutions, announced today that it has partnered with Josephine County Public Health in Grants Pass, OR. FCR will provide contact center services to assist the public … Read more