FCR

Check your CX Blind Spots

Podcast Check your CX Blind Spots Key Takeaways Acquiring new customers is one thing, but retaining and supporting customers is another story. Capturing actionable data is an effective way to differentiate the customer experience that companies often miss. There are key ways hypergrowth companies can scale the customer experience quickly and efficiently. Transcript: You’re listening … Read more

Think Like a Startup with Your CX

On-Demand Webinar Think Like a Startupwith Your CX Tales from Silicon Valley: Embrace the “startup mindset” to achieve true customer experience success. From startup to established (and everything in between) today’s most successful businesses all have one thing in common — an unwavering commitment to customer experience (CX). In this 30-minute webinar, CCW Principal Analyst and … Read more