First Call Resolution Unveils Location of 5th Oregon Contact Center

ROSEBURG, OR –  September 16, 2013

First Call Resolution, a premier provider of outsourced live agent contact center and businesses process solutions to the prepaid, wireless, telecom, internet, health care, medical, merchant services, financial, travel, high tech, transportation, insurance and consumer products industries, officially announced the location of their newest Oregon call center: Veneta.

“We are excited about opening our newest contact center in Veneta,” said Matthew Achak, Chief Revenue Officer. “We believe that Veneta gives us yet another unique location as we continue to grow and expand. Ease of access, proximity to the Eugene airport, a wonderful business climate and access to a tremendous workforce made this a no brainer decision for FCR.” Continued Mr. Achak, “Our goal is hopefully have the facility operational by late November or early December.”

First Call Resolution estimates that once the complete center build-out has been completed, the Veneta location will eventually house approximately 300 agents at full capacity, providing a wide range of call center and business process outsourcing services.

“Veneta is proud to welcome First Call Resolution.  Approximately 200 new jobs in a community of less than 5,000 residents is big news, especially when those jobs are with a respected, fast-growing company,” says Veneta’s Mayor Sandra Larson.

Sarah Means-Mizejewski, Lane County’s Economic Development Supervisor acted as the lead for the County on this business recruitment.  “Lane County is committed to providing assistance to bring businesses like First Call Resolution to rural communities.  First Call Resolution has been excellent to work with and we are proud to welcome them to Veneta and Lane County,” says Means-Mizejewski.

John Stadter, President of First Call Resolution added, “This location has the potential to become our largest facility in Oregon. We are confident that the labor pool and business climate will encourage us to expand beyond our initial size.”

Headquartered in Roseburg, Oregon, First Call Resolution provides a wide range of boutique, domestic-based outsourced contact center, business process and social networking support solutions to most industries. Supporting over 50 clients with more than 700 employees, FCR maintains 4 contact centers in southern Oregon and a regional sales office in Seattle, WA.

First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions. To learn more about First Call Resolution, visit www.firstcallres.com or contact Matthew Achak at 541-229-7956.