FCR Announces COPC Training Coordinator Certification For Burns and Brannon


ROSEBURG, OR – MAY 8, 2015

Veneta Site Director Krystina Burns


FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that Site Director Krystina Burns and Program Manager Gordon Brannon have earned certification as COPC Registered Coordinator Trainers for Customer Service Providers. Burns and Brannon are both part of FCR’s leadership team in Veneta, Oregon.

COPC, Inc. provides global consulting, training, and certification for organizations to help improve their revenue, reduce costs, and increase customer satisfaction in operations that support and impact the customer experience. The certification program teaches best practices for managing high-performance and world class contact centers. COPC’s certification process provides an in-depth understanding and analysis of the COPC Customer Service Provider (CSP)  Standard, and is considered the industry-leading performance management system for customer contact operations.

“We are very pleased that Krystina and Gordon have achieved their COPC certification,” said Sonya Stalberger, Vice President of Operations at FCR. “This certification process provides real-world insights to operations management and adds new tools and skills that will help our leaders manage at an even higher level of performance.” She added, “FCR is committed to providing opportunities for our colleagues at all levels to add to their skills set through various educational and certification programs. Those opportunities benefit our colleagues, our clients, and our company.”