FOR IMMEDIATE RELEASE
ROSEBURG, OR – July 26, 2016
FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it recently added Tammy Pierce as the new Site Director for it’s Coos Bay Contact Center. Pierce will be taking over for DeAnne Schultz, who will be transitioning to her new role as the Director of FCR’s Grants Pass facility on August 1, 2016.
“We are very pleased to welcome Tammy to FCR,” said Sonya Stalberger, VP of Operations for FCR. “She brings a wealth of knowledge and experience to our team, and we’re confident she’ll help us continue to grow as a company. ”
Katheryn Carnahan, COO of FCR, added, “Tammy has been recognized in her field for best-in-class service by multiple call center firms. She is also COPC certified (Customer Operations Performance Centre) in Call Center Process Improvement, and has won multiple Stevie Awards during her career.” Carnahan continued, “We’re really looking forward to putting Tammy’s experience and history of success to work here at FCR . We can’t wait to see what she can add to our already successful team in Coos Bay.”
Prior to joining FCR, Ms. Pierce was employed by Robert C. Davis and Associates, where she focused on implementing and supporting a new customer experience program and developing and mentoring site leadership. Pierce also worked for Experian Consumer Services for nearly 16 years, serving as a Cell Center Director and Senior Operations Manager.
DeAnne Schultz, the current Director for FCR’s Coos Bay center, will be returning home to manage the company’s Grants Pass center. Schultz joined FCR in January of 2014 as a Program Manager in Grants Pass and was promoted to Site Director of the Coos Bay facility in May of 2015.
“It’s will be great to have DeAnne back in our Grants Pass office,” said Katheryn Carnahan. “She has a unique style of leadership and a good understanding of FCR’s culture. I know our colleagues in Coos Bay will miss her, and our team in Grants Pass is excited to welcome her back home to their center as well. We’re confident she will continue to provide excellent leadership in Grants Pass, just as she did in Coos Bay.”