FCR Announces Addition of Chester Kuzia as the Director of Workforce Management

EUGENE, Ore., April 21st, 2020 – FCR, the premier provider of customer experience and business process solutions, announced the recent addition of Chester Kuzia to the company’s Operations team. Kuzia will serve as the Director of Workforce Management and will work from the company’s corporate headquarters in Eugene, OR.

Chester Kuzia
Chester Kuzia

“We are excited to welcome Chester to our Workforce Management team,” said Jennifer Clark, Vice President of Technology and Security. She added, ”Chester brings over 20 years of call center operations experience with a focus on workforce management and planning. He has a passion for delivering valuable operational data to increase efficiencies and reduce costs for our clients. We’re looking forward to Chester using his experience and leadership skills to enhance FCR’s capabilities in workforce management and planning.”

Before joining FCR, he worked for twelve years for Web.com as the Director of Sales Operations and Workforce Management. His responsibilities included the management Workforce Planning within the Sales and Customer Support organization for the US and Canada. Kuzia also worked in call center operations for American Express and Sears. He earned a Bachelor of Science degree in Management from Florida State University and a Master of Business Administration degree from the University of North Florida. Mr. Kuzia is originally from Jacksonville, Florida, and will be relocating to Eugene, OR with his wife, Laura.