FCR Announces Expansion of Coos Bay Call Center

ROSEBURG, OR, June 5, 2014

First Call Resolution, the premier provider of outsourced live agent call center and businesses process solutions to the new economy, telecom, internet, health care, medical, e-retail services, finance, travel, high tech, transportation, insurance and other industries, announced today that the company is expanding its call center location in Coos Bay, Oregon.

FCR started construction in May at its location at 161 Anderson Ave. in Coos Bay. The plan is to expand from its current location into the former JC Penny building next door. The expansion will add another 10,000 square feet to its current operations in Coos Bay and could bring an additional 140 jobs to the area. The projected date of completion for the project is October 1, 2014.

“We are excited about this expansion and the opportunity to once again bring more good jobs to the Coos Bay area,” said Katheryn Carnahan, Chief Operating Officer of FCR.  “Many of our clients that we serve work out of our Coos Bay location and those programs continue to grow every day. With that growth we must expand the call center operations to keep up with the demand. Rather than trying to put a center in a new location, we decided to make our Coos Bay center bigger and better. We have such a good relationship with the Coos Bay community. The people here are so friendly and they have such a great work ethic – exactly what we are looking for in our colleagues.”

“We are one of the fastest growing companies in Oregon year-over-year,” said Aaron Grusi, Director of Coos Bay’s Call Center. “Not only do we see consistent and steady growth, but we have been voted as a Top Workplace in Oregon for the last two consecutive years. Our goal is to create a great workplace for our people and for the community.”

Headquartered in Roseburg, Oregon with additional facilities in Veneta, Grants Pass and Coos Bay, First Call Resolution provides a wide range of boutique, domestic-based call center, business process and social networking outsourcing solutions to most industries. Supporting over 60 clients with between 900 – 1,000 employees, FCR maintains 5 contact centers across Oregon and a business development office in Seattle.

First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions. FCR’s mission is to be the most respected and disruptive outsourcing provider in the industry.