FCR Announces Expansion of Grants Pass Call Center

ROSEBURG, OR – May 28, 2014

First Call Resolution, the premier provider of outsourced live agent call center and businesses process solutions to the new economy, telecom, internet, health care, medical, e-retail services, finance, travel, high tech, transportation, insurance and other industries, announced today that the company is expanding its call center location in Grants Pass, Oregon.

FCR has begun a construction project that will merge its current location at 333 SW 5th Street with the adjacent space in the same building. The expansion will add another 5,167 square feet to its current operations in Grants Pass and could bring an additional 100 jobs to the area. The projected date of completion for the project is July 1, 2014.

“We are thrilled to bring more good jobs to Grants Pass,” said Katheryn Carnahan, Chief Operating Officer of FCR.  “We love the Grants Pass community and find the people here to be friendly, helpful, and they have a great work ethic – everything we are looking for in a customer service representative. Our focus is to create a great place to work for our people, something our Grants Pass colleagues really seem to appreciate.”

Headquartered in Roseburg, Oregon with additional facilities in Grants Pass and Coos Bay, First Call Resolution provides a wide range of boutique, domestic-based call center, business process and social networking outsourcing solutions to most industries. Supporting over 60 clients with between 900 – 1,000 employees, FCR maintains 5 contact centers across Oregon and a business development office in Seattle.

First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions. FCR’s mission is to be the most respected and disruptive outsourcing provider in the industry