FCR Announces Hiring of Heather Lipana As New Director of Recruiting


EUGENE, OR – November 7, 2018

FCR, the premier provider of outsourced live agent call center and business process solutions, announced today that it has hired Heather Lipana as its new Director of Recruiting.

Heather Lipana
Heather Lipana

 “Heather brings a wealth of knowledge and experience in the recruiting space to FCR,” said Ruth McCullen, Vice President of Operational Excellence for FCR. “She has years of recruiting and operations experience, working in a wide variety of industries that includes retail, energy, food and gift services, and automotive sales. We’re excited to have Heather join FCR and look forward to the knowledge she can bring to our recruiting team.”

“We are excited to welcome Heather to our leadership team,” said Katheryn Carnahan, President of FCR. She added, “We know that Heather has a real passion for identifying talent and that will help us ensure that FCR continues to attract top-notch colleagues to our company . We’re confident her experience and background will compliment well with our company culture and the desire to bring the best talent available to our clients.”

Prior to FCR, Ms. Lipana was the Talent Acquisition and Development Manager for 3 ½ years for Oregon’s 2nd largest company, Lithia Motors, Inc., based in Medford, Oregon. She has also worked in recruiting and resourcing for Retail Search Group, HMD Resourcing, and MRINetwork, and as an Analyst for Harry and David Holdings, Inc. Ms. Lipana holds a Bachelor’s of Science degree in Biology from Southern Oregon University.

Headquartered in Eugene, Oregon, with contact center facilities in Oregon, Montana and Tijuana, Mexico, FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. The company provides a wide range of outsourced call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 70 clients and employs over 1,600 colleagues across seven contact center facilities. FCR is changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information.