FCR Announces Hiring of Jeremy Watkin As New Head of Quality



FCR, the premier provider of outsourced live agent call center and business process solutions, announced the hiring today of Jeremy Watkin as the company’s new Head of Quality.

Jeremy Watkin Head of Quality for FCR
Jeremy Watkin
Head of Quality for FCR

“We are very happy to have Jeremy join our company,” said John Stadter, CEO and Co-founder of FCR. “He brings over 12 years of award-winning customer service management experience to FCR, and we are looking forward to capitalizing on that knowledge to enhance our service offerings.”

Matthew Achak, President of FCR and Co-founder of FCR, added, “Jeremy is well known and respected  within our industry and is considered one of the most influential professionals in the world of customer service and social media. We’re so happy to have him join our team.” He continued, “Jeremy’s record of success is impressive and we are excited to see what new ideas and creativity he will bring to FCR.”

Prior to joining FCR, Mr. Watkin was the Director of Customer Service for Phone.com where he managed internal and onshore call center operations for the company. While at Phone.com he designed and managed a Voice of the Customer program to gauge customer satisfaction. As a customer service thought leader, Watkin also founded and maintained the well known blog site CommunicateBetterBlog.com which focuses on building customer service teams and company cultures that are focused on delivering  “awesome” customer service experiences.

Mr. Watkin has been honored as one of the 100 Most Influential Customer Service Twitter Accounts by CallCenter.co.uk; one of the Top 100 Most Social Customer Service Pros on Twitter by The Huffington Post; as a Top 50 Contact Center Thought Leaders on Twitter by ICMI; and most recently as one of the Top 100 Customer Success Influencers by the website Mindtouch.

Watkin holds a Masters of Arts in Leadership and Organizations Studies from Azusa Pacific University and earned his Bachelor’s degree in Management and Organizational Communication from Point Loma Nazarene University. He is relocating from San Diego, California to the Eugene, Oregon area with his wife Alicia and their three sons, Zack, Sam, and Ben.